Question 1

How do I book a slot?

Accepted Answer

Pick an arena, choose a date and tap the free slots you want. Pay the advance (30%) or the full amount with bKash, Nagad or card. You get an SMS and a QR ticket instantly. You can also call any of our booking numbers.

Question 2

How much does the turf cost?

Accepted Answer

Floodlit 9s, per hour — turf only: morning (6–12) ৳1,200, afternoon (1–6) ৳1,400, evening (7–12) ৳2,000, night (1–5 AM) ৳1,700. With the swimming pool: ৳2,200 / ৳2,400 / ৳3,000 / ৳2,700.

Question 3

How does the swimming pool package work?

Accepted Answer

Choose “Turf + swimming pool” when you book Floodlit 9s. Your team gets the pitch and the pool for the same slot. It costs ৳1,000 more per hour than turf only.

Question 4

What are your opening hours?

Accepted Answer

Every day: 6 AM–12 PM, 1–6 PM, 7 PM–12 AM and 1–5 AM. The hour between each block is closed. Night slots after midnight belong to the previous date on the booking calendar.

Question 5

Do I have to pay the full amount online?

Accepted Answer

No. Pay 30% online to confirm the slot and pay the rest at the front desk by cash or bKash.

Question 6

What if I need to cancel?

Accepted Answer

More than 24 hours before: full refund. 6–24 hours: 50% refund. Under 6 hours: no refund, but you can transfer the booking to a friend for free.

Question 7

Can my team split the payment?

Accepted Answer

Yes. Turn on “Split with team” at checkout. You pay the advance, then share a link. Each teammate pays their share with bKash, no account needed, and you can see who has paid.

Question 8

What happens if it rains?

Accepted Answer

Light rain: we play, the turf drains fast. If we close the pitch for heavy rain, power or maintenance, you get a free reschedule or 100% wallet credit, your choice.

Question 9

What shoes can I wear?

Accepted Answer

Turf shoes or rubber studs on the football pitches, non-marking shoes in the Shuttle Hall. No metal studs. Rental boots are available.

Question 10

How early should we arrive?

Accepted Answer

15 minutes before your slot to change and warm up. Your slot ends on time so the next team can start.

Question 11

Can we book the same slot every week?

Accepted Answer

Yes. Choose “Repeat weekly” for 4, 8 or 12 weeks. We show which weeks are free before you pay.

Question 12

My slot is booked. Can I wait for it?

Accepted Answer

Tap “Notify me” on a booked slot. If it frees up, the first person on the waitlist gets an SMS with a 15-minute claim link.

Question 13

Which payment methods do you accept?

Accepted Answer

bKash, Nagad, Rocket and cards online. Cash and bKash at the venue.

Question 14

How long do refunds take?

Accepted Answer

Wallet credit is instant. Refunds to bKash take 1–3 days, cards 5–7 working days.

Questions, answered.

Booking

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